From your business’s beginning, you’re cultivating a reputation to uphold. Your social media posts, website content, interactions with clients, and services provided to customers all contribute to that reputation, and the more you build upon it, the more likely it will stick in the minds of everyone who knows about you. All of that combines into the term reputation marketing.
What is Reputation Management and Marketing?
You may have heard of branding or brand marketing: developing your brand identity in personal interactions and digital presence.
Reputation marketing takes branding a step further. Rather than focusing on the overarching themes that your company wants to portray, you’ll concentrate on building a five-star reputation (the management) and marketing that reputation for conversions and customers.
You can figure out a business’s reputation from online reviews, complaints, critiques, and comments that customers will post. Review sites and social media are some of the most powerful tools you can use in reputation management and marketing.
Why Is Reputation Management and Marketing Important?
Your business’s reputation is already out there. Customers, satisfied and disgruntled alike, are already posting their thoughts on their experiences with your company. If you devote time to managing these interactions, you’ll merely be taking a stream of content already available and directing it to help your business thrive.
Many people don’t do all of their research on a company based solely on what the company says about themselves. Instead, they’ll look for customer experiences to determine whether the business lives up to what it claims. If you put effort into managing those experiences, they’ll be much more fruitful than your advertisements alone.
How do I Maximise The Value of Reputation Management and Marketing?
The exact process of cultivating your reputation and using it in marketing will differ, but some constants will help any business.
- Collect feedback. Don’t just search for mentions of your company online. Create a way for your customers to review your product or service without reservation.
- Monitor everything. You can allow your review forum to sit unattended and unanswered, or you can consistently check for critiques and problems. The latter will win you more sales than the former.
- Build it actively. Don’t just rely on others to create a five-star reputation. Highlight your most positive reviews, post video testimonials, and display them on your website proudly.
- Connect it all. Keep your other marketing channels open and active, but continue to directly correspond to the requests/feedback you receive from customers. Doing so will show your customers that you care, value and are paying attention to their feedback.
If you’re ready to tap into the power of reputation marketing for your business, be sure to contact a member of the DiGenie team today!